Frequently Asked Questions….
Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
What are the benefits of a vacation home rental?
Our vacation homes are stocked in such a way that you always feel like you are coming “home” to your “vacation home” rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.
How can I make a payment for my vacation rental?
Payment by Visa or Mastercard.
Will I be charged HST and/or other taxes?
Some properties charge 13% HST provincial tax. Please check the individual listings for more information.
As of February 1, 2021 Prince Edward County has implemented a Municipal Accommodation Tax of 4% applies on all bookings. This is a Destination Marketing Fee for Prince Edward County. Places in PEC adds an additional 4% on vacation rentals to market Prince Edward County.
Will I be charged any fees?
As of January 1, 2019, there is a non-refundable booking fee of 6% charged on all reservations which covers any processing charges and administration.
Will my Damage Deposit be cashed or processed?
A damage deposit is pre-authorized on the credit card you provide as security in the event of damages, excessive mess or when the terms or conditions of the Short-term Rental Agreement are not followed. Upon departure, you are requested to leave the property tidy and free of trash and have the furniture returned to its original place. If the property is not left in reasonable condition, or if a violation of the Short-term Rental Agreement takes place, then you will be charged a portion of the damage deposit up to the full amount.
The damage deposit is provided to Places in PEC via credit card pre-authorization at the time of booking. In some cases, we will require the refundable damage deposit to be paid upfront. Fourteen (14) days after you check out, the damage deposit can no longer be processed and expires. This gives us time to resolve any claims to the satisfaction of all parties. If damage or a violation has been identified, we will notify the Renter within 72 hours, although this may take longer if your check-out falls on a Friday or Saturday. Properties are checked by Property owner teams after guest check out and before new check-in, but sometimes it takes a few days for notification to reach us.
What if I have to cancel my booking?
Please click here to review our cancellation policy outlined in our terms and conditions #11.
What if I need to change my dates?
Please make sure you are certain about your dates prior to booking. If you change your dates after a contract has been issued, there will be up to a $150 + HST administrative fee to issue a new contract and rearrange scheduling with cleaners, etc.
When is check-in and check-out?
General check-in time is 4:00 p.m. Check-out time is 10:00 a.m. These times vary depending on the property and the season. Be sure to double check each individual property for exact times.
Am I able to get an Early Check-In? Late Check-Out?
Quiet / Mid Season
In quiet/mid season (early September through late June) there is a little more leeway and early check-in / late check-out may be arranged directly with the Owner within the week prior to your arrival date. These times are provisional and cannot be guaranteed if other bookings are taken with dates just before or following your stay. If you wish to guarantee early in or late out, you will need to pay for an additional night.
We understand you are excited about your vacation, but between late June through Labour Day (high season), early check-in is not possible as it disrupts the housekeeping staff who are working hard to make sure the property is clean and ready for your stay.
Likewise, at check-out be sure to respect the check-out time on your Welcome Package as housekeeping needs to ensure that the property is ready for the next guests. A good rule is to be vacated from the property 10-15 minutes prior to the check-out time.
If you are late checking out, extra charges up to $200 late checkout charge apply at the discretion of the Owner.
Can I have guests?
There is nothing nicer than being able to invite friends and family to join you while you’re on vacation. In most cases, you are welcome to have guests during the day within reasonable limits. You are required to ensure that your guests respect the property and neighbours. Overnight guests should be limited to a number included in your Short-term Agreement and should never exceed the maximum occupancy for each property unless arranged prior to booking. Please note the maximum occupancy guidelines in each property listing.
Is the water drinkable?
Most properties offer drinkable (potable) water and if not, water can be purchased at Metro, Foodland or No Frills in Picton and Foodland IGA in Wellington. Please ensure you check each individual property listing to ensure you have everything you will require.
How is cell phone reception in the County?
Although it has improved, reception is not guaranteed to be great at remote County locations. Check with your cell phone provider as to whether they have a tower near your rental home.
Do I have to clean the property rental?
We request that you leave the property rental tidy upon departure. This means general cleanup such as returning furniture to its original place, washing all dishes, glasses, and countertops, and removing bottles and excessive garbage, etc. before leaving the property. In the guest information booklet, there is a checkout list for each property please review as each is slightly different. If you have any questions, please do not hesitate to contact the Owner or Owner contact in your Welcome Package.
If linens are provided, no need to launder. Just turn down the beds that were used and the cleaners will take it from there.
Renters may be charged additional costs if the property is left in an unreasonable condition or damage is found.
Can I bring my pet?
Certain properties are pet-friendly. Please ASK before bringing a pet even if just for an afternoon. Information regarding pet fees can be found on each individual property listing page.
Where properties are pet-free, we respectfully ask that no guests bring pets even for a short visit as Owners can be highly allergic. Please click here for the Places in PEC pet policy.
Is my Dog safe from Ticks?
Ticks can cause Lyme disease in both humans and animals. Please be sure to read our Tick Information for Prince Edward County Guests prior to visiting the County.
What is there for kids in Prince Edward County?
This is one of the questions we get asked the most and there is a ton of stuff to do while you are here. Please take a look at our family-friendly activities page here. There will also be information found in the guest information booklet at each property.
Do I need to bring my own linens, bedding, and bath towels?
Linens and towels are provided at the majority of our properties, while others expect you to bring your own. Most properties provide blankets/duvets, pillows and kitchen towels. Please check the individual property listing for detailed information about these and other amenities prior to booking.
Do I need to bring beach towels?
It is a good rule of thumb to bring your own beach / outdoor towels. Please be considerate and shake out the towels for sand prior to washing at properties that provide laundry. Bath towels are provided by most of our properties and should not be used outdoors.
What if I want to start a fire at the property or bring my own fire pit?
Many cottages offer a fire pit, but not all. Prior to starting an outdoor fire, the County requires you to call the Permit Department to notify them of each and every fire planned. You will need to ensure there is no “burn ban” on and this information should be relayed when you call the Permit office. Often you will find the permit in the guest guide book at the property or on the fridge. You will be asked to provide the permit number and fire route address (usually the 911 address).
For those who wish to bring a fire pit, you must 100% okay this with us and a fire permit must be arranged by the Owner with the Permit Department prior to your stay.
Please use care when building a fire. Never leave the fire unattended and have several buckets of water on hand prior to building the fire.
Is firewood included in my stay?
Sometimes starter wood is included. It is also often for sale along the side of the road for around $10 per bag. Make sure to bring cash or purchase at Canadian Tire, Metro and in Picton. Check the Amenities or Notes tab on the individual listing page to find out if firewood is included.
What do I do with my garbage and recycling?
Recycling must be sorted prior to collection and put into the correct bins onsite. In the guest information booklet found at your property is a recycling sorting guide. Please refer to this for the requirements. Please use appropriate containers for recycling and garbage to avoid attracting wildlife. Instructions for garbage removal will be provided at each individual property.
Is there WIFI (wireless internet) included?
Most homes have WIFI now; however, there are somewhere there is no internet provided. Please check each individual property listing as this will be clearly outlined.
If they do provide WIFI, please respect the bandwidth and download limits stated in the guest information booklet at the property as not everyone has unlimited plans. You will be held responsible for any extra charges for excessive downloading.
Why is WIFI so slow?
Although there have been improvements made in the County over the years, rural WIFI may not be the WIFI you are used to. Depending on the property location and how many other guests are in the area at the same time, surfing speeds may considerably slower than what you are used to. If high speeds are important during your stay please be sure to discuss with us prior to booking.
Who do I contact if I have a question or concern during my stay?
This information can be found in your Welcome Package email (emailed out 5 days prior to your arrival). Please make sure to add firstname.lastname@example.org to your contact list so that essential communications do not filter into your Junk Mailbox.
If you have questions or concerns, we encourage you to contact the Owner contact in your Welcome Package and if they have not responded within a couple of hours, feel free to notify us by email at email@example.com.